Frequently asked questions

Web hosting is the server space where your website's files, databases and email live. When someone types your domain, their browser connects to that server and loads your site. Our plans include the server, storage, security and management tools you need to keep a site online.

NVMe drives connect directly to the server's PCIe bus instead of the older SATA interface, so they read and write data many times faster than traditional SSDs. For you that means quicker page loads, faster database queries and snappier admin panels.

A domain is your address on the internet, such as yourbusiness.com. You register it for one or more years and point it to your hosting so visitors and email reach you.

Yes. Unlock the domain at your current registrar, get its authorisation (EPP) code and start a transfer on our Domain Transfer page. Most transfers complete within five to seven days, and a year is usually added to your expiry date.

Every hosting plan includes free, automatically renewing SSL for all your domains and subdomains. If you need a site seal, warranty or organisation validation, you can upgrade to a Premium or Business SSL certificate.

Yes, migration is free for new hosting customers. Our technicians move your website files, databases and email accounts, test everything on our servers, and help you switch DNS with minimal downtime.

You can upgrade at any time from your client area. Your files and settings stay in place, and you only pay the prorated difference for the rest of the billing period.

Yes. Our Cloud Linux VPS plans come with dedicated CPU cores and RAM, SSD or NVMe storage, full root access, a dedicated IP and DDoS protection, from 4 cores and 8 GB RAM upwards.

Yes. Windows VPS plans include a Windows Server licence, Remote Desktop (RDP) access, dedicated resources and a dedicated IP, so you can run .NET applications, MSSQL or desktop software around the clock.

Reseller hosting lets you host your own clients using WHM to create separate cPanel accounts. You set the packages and prices, brand the service as your own with private nameservers, and we look after the servers.

Shared, WordPress and reseller plans include daily automated backups you can restore from cPanel. VPS plans include weekly backups, and you can add off-site daily backups to any service.

Technical support is available 24/7 by support ticket, WhatsApp, phone and email. Sales and billing questions are answered during business hours. Every contact option is listed on our Contact page.

Individuals, small businesses, online stores, agencies and developers. Plans range from a single website on shared hosting to dedicated servers for high-traffic platforms.

Shared, WordPress and reseller hosting come with a 30-day money-back guarantee. Domain registrations, SSL certificates and setup fees are non-refundable once processed.

Most domains are active within minutes of payment. Country-code domains such as .pk and .ae can take up to one business day while the registry verifies the order.

The .pk registry sells registrations in two-year periods, so the price shown for .pk and .com.pk covers two years.

Premium domains are short or high-demand names the registry sells at a higher price. Our search marks them clearly and shows the price before you add them to your cart.

Shared, WordPress and reseller hosting use cPanel, with WHM for resellers. VPS and dedicated servers can be ordered with or without a control panel.

We handle WordPress core updates, run malware scans, configure LiteSpeed caching and keep daily backups, so you can focus on content instead of maintenance.

Yes. Our WordPress plans are tuned for WooCommerce, and the WP Grow and WP Scale plans include staging so you can test changes before they go live.

WordPress can be installed in one click during checkout or from Softaculous in cPanel. If you're moving an existing site, we migrate it for free.

Yes. Reseller plans are fully white-label. Your clients see your private nameservers and your cPanel branding, not ours.

Yes. You can register domains for your clients through us and bill them at your own prices.

VPS plans are self-managed by default, meaning you have full control. Our team can still help with network, hardware and reinstall issues, and managed support can be added.

Most VPS orders are set up shortly after payment is confirmed. Our team emails your access details as soon as the server is ready.

Standard configurations are usually delivered within 24–72 hours. There is no setup fee, and custom hardware may take longer depending on stock.

Yes. You can choose unmanaged, basic management (OS updates and monitoring), or full management including control panel, security hardening and backups.

Bank transfer, card payments and other local methods. See our How to Pay page for the full list and instructions.

Hosting renews at the same price you signed up for on the same billing cycle. Some domain extensions have a promotional first-year price; renewal prices are always shown in our domain pricing table.

Yes. You can change your billing cycle at renewal from your client area. Yearly billing costs less per month than monthly billing.

No. We copy your site to our servers while the old host keeps serving visitors. You only switch DNS once we have confirmed everything works.

Usually your old hosting login or cPanel credentials. If you can't share those, a full backup file works too.

Domain Validated (DV) certificates confirm you control the domain and are issued in minutes. Organisation Validated (OV) certificates also verify your company and include its name in the certificate.

HTTPS is a confirmed lightweight ranking signal, and browsers mark non-HTTPS sites as not secure, which affects trust and conversions.

Choose a package and click Buy Now. Pick monthly or yearly billing, add or enter your domain, review the package and submit your details. Our team receives your order immediately and contacts you to complete payment and activation.

Yes. You can use a domain you already own with another provider, or skip the domain and add one later. Keeping domain and hosting together does make management easier.

Shared and reseller hosting are usually activated within a few hours of payment confirmation. VPS and dedicated servers depend on the configuration; we keep you updated by email.

Shared hosting uses cPanel. Reseller plans include WHM to create and manage cPanel accounts for your clients. VPS and dedicated servers can be ordered with or without a control panel.

Yes. Softaculous in cPanel installs WordPress and hundreds of other applications in a couple of clicks.

Yes. Linux VPS plans include full root SSH access and Windows VPS plans include Remote Desktop (RDP), so you can manage the server however you prefer.

Shared and reseller hosting include a 30-day money-back guarantee for first-time customers. Domains, SSL certificates, VPS, dedicated servers and setup fees are non-refundable once provisioned.

Contact our billing team through the Contact or Support page with your order reference. Cancellations take effect at the end of the paid period unless a refund applies.

All prices are shown in US dollars (USD). Monthly and yearly prices are listed on every package.

Yes. Every reseller plan includes cPanel/WHM, private nameservers, your own branding, LiteSpeed, DDoS protection and Softaculous.

Yes. You can install a third-party certificate from cPanel, or ask our team to install it for you.